Privacy Policy
Laffaazee.com
A brand operated by Navkar Media Private Limited
Last Updated: August 17, 2026
At Laffaazee.com, we understand that the stories, memories, and emotions you share with us are deeply personal. Whether you entrust us with a long-held secret, a romantic confession, an apology, a wedding speech, or a cinematic tribute, we take that trust with the utmost seriousness. This Privacy Policy explains what information we collect, why we collect it, how we use it, how we retain and delete it, and how we protect it when you visit our website, interact with us via messaging platforms, or commission our human-written creative and cinematic services.
2. Information You May Share With Us
Depending on the service you choose (such as letters, speeches, film scripts, or cinematic packages), you may voluntarily provide information including:
• Your full name, telephone/WhatsApp number, and email address;•Relationship details and personal background information necessary for creative writing;
• Personal stories, memories, experiences, regrets, sentiments, and emotional briefs;
• Written notes, drafts, and descriptions;•Voice recordings, audio files, photographs, and video footage;
• Information about other people (such as partners, family members, or friends) that you choose to include in your commissioned work;•Transaction and billing information required to process your order; and•Any other information you voluntarily submit for the purpose of creating your requested service.
You are not required to share information that is unnecessary for the service you have selected. Please do not send us passwords, banking credentials, OTPs, or other highly sensitive account information.
3. How We Use Your Information
We use the information you provide for purposes reasonably connected with operating our business and fulfilling your commissions, including:
• Understanding your creative brief and emotional requirements;
• Communicating with you regarding your project updates, drafts, and feedback;
• Handcrafting your requested letter, speech, story, script, film, or tribute;
• Handling revisions, consultations, and customer support;•Processing payments and maintaining transaction and tax records;
• Arranging digital or physical delivery of completed works;•Improving our website functionality, service offerings, and user experience; and
• Complying with applicable legal, tax, and regulatory obligations.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Absolute Confidentiality of Your Stories
We recognize that the material you share with us is often deeply private and confidential. We treat your personal stories, letters, voice notes, photographs, videos, and creative briefs with strict confidentiality. We will not knowingly publish, display, sell, or use your personal stories for public promotion or commercial publicity without your explicit consent, except where disclosure is required or permitted by applicable law. We may, however, share limited information with trusted service providers where strictly necessary to deliver the service—such as payment gateways, secure cloud storage, messaging platforms, and delivery couriers.
5. Human-Written Creative Services & Digital Tools
The creative and emotional work delivered by Laffaazee is crafted entirely by human members of our creative team. We do not use Artificial Intelligence (AI) to write your feelings, letters, speeches, stories, or scripts.
While our human writers draft your work, we utilize ordinary digital productivity tools, secure cloud storage, communication software, and technical infrastructure necessary to operate our business efficiently. These tools process data in accordance with strict security standards, but the creative expression, empathy, and emotional nuance of your commissioned work remain 100% human-made.
6. Information About Other People
Certain services—such as wedding welcome speeches, bridal farewells, or anniversary films—may require you to share information, anecdotes, or photographs concerning other individuals (such as your spouse, family members, or guests). You represent and warrant that you have the lawful authority, right, or consent to share such information with us. We use such third-party information solely to fulfill the specific service commissioned by you.
7. Ownership of Photos, Videos, and Materials
If you provide photographs, video clips, audio recordings, or reference materials to us, you retain all ownership rights in your original materials. You warrant that you hold all necessary rights, permissions, or copyright authority to provide such materials for the fulfillment of your order. Laffaazee does not claim ownership of your personal photographs or recordings merely because they were provided to us for project execution.
8. Third-Party Service Providers and Platforms
To operate Laffaazee seamlessly, we partner with trusted third-party service providers, including:
• Payment Gateways: For processing secure online transactions;
• Messaging Platforms (e.g., WhatsApp): For client consultations, brief discussions, and project deliveries;•Cloud Storage & Hosting Providers: For secure digital archiving and website operations; and
• Delivery & Courier Partners: For physical dispatches (where applicable).
These third-party providers receive only the minimum data necessary to perform their specialized functions and are governed by their own privacy policies and data protection standards.
9. WhatsApp and Messaging Communications
A significant portion of our client communication takes place via WhatsApp and other direct messaging channels. When you communicate with us through WhatsApp or similar messaging apps, your messages and media are also governed by the terms of service and privacy policies of those respective platform providers (e.g., Meta Platforms, Inc.). We advise you to review their privacy practices regarding message transit and data handling.
10. Payment Information Security
Payments for our services are processed through secure third-party payment gateways (such as Razorpay or authorized banking channels). Laffaazee receives transaction reference numbers and confirmation details necessary to record your payment, but we do not store your complete credit/debit card numbers, CVV, or banking passwords on our servers. All financial transactions are secured by encryption standards maintained by our payment partners.
11. Data Retention Policy
We retain personal information, communications, project drafts, and completed works only for as long as reasonably necessary for the specific purposes for which they were collected, including fulfilling your commissioned service, handling revisions, providing customer support, resolving disputes, maintaining business records, and complying with applicable legal, tax, and regulatory obligations.
Our general data retention schedule is as follows:
• Unconverted Enquiries: If an enquiry does not result in a confirmed order, we generally retain contact and enquiry details for up to 90 days after our last meaningful interaction, unless retention is required for legal or dispute-resolution purposes.
• Active Projects & Revisions: For active commissions, we retain briefs, chats, drafts, reference files, voice notes, photographs, and video footage for the duration of project execution and the agreed support/revision window.
• Creative Project Materials: Unless a separate archiving arrangement is agreed upon in writing, we generally retain project-related creative files, drafts, and source materials for up to 12 months following final delivery. Thereafter, such creative materials are securely deleted or irreversibly anonymized.
• Financial & Tax Records: Payment confirmations, invoices, tax filings, and transaction references are retained for the period mandated under applicable Indian law and financial regulations, even after creative project files have been purged.
12. Deletion Requests and Secure Disposal
You may request the deletion of your personal data, project briefs, photographs, or creative drafts at any time by contacting our Grievance Desk at team@laffaazee.com. We may request reasonable verification details to confirm your identity before processing the request
Upon receiving a valid deletion request:
• We will review our active systems and delete or irreversibly anonymize the requested information within a reasonable timeframe.
• Exceptions: Deletion may be delayed or restricted where retention is necessary to complete an active order, resolve a pending dispute, prevent fraud, or maintain tax, accounting, or legal records as required by law.
• Third-Party Platforms: Deletion from Laffaazee’s active databases does not automatically purge messages, backups, or records stored on third-party platforms (such as WhatsApp, email providers, payment gateways, or cloud hosting services), which operate under their own retention and deletion schedules.
• Backups: Information residing in routine technical backups will be purged or overwritten in accordance with our standard backup cycling schedule.
13. Data Security Measures
We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no internet transmission, digital storage system, or messaging platform is 100% secure. While we take commercially reasonable precautions, we cannot guarantee absolute security against unforeseen cyber incidents or third-party breaches beyond our reasonable control.
14. Your Rights Regarding Your Data
Subject to applicable laws of India (including the Digital Personal Data Protection Act, 2023 where applicable), you have rights regarding your personal information, including:
• The right to access and obtain a copy of the personal data we hold about you;
• The right to request correction of inaccurate or incomplete information;
• The right to request deletion or erasure of your personal data, subject to legal and accounting retention requirements; and
• The right to withdraw consent for processing where processing is based on your consent.
To exercise any of these rights, you may contact our Grievance Officer using the contact details provided below.
15. Children’s Privacy
Our emotional writing and cinematic services are intended for adults, couples, and families. Where an order involves individuals under 18 years of age, all commissions and financial transactions must be placed by a parent, legal guardian, or an authorized adult. We do not knowingly collect personal information directly from minors without adult supervision.
16. Cookies and Analytics
Our website may use essential cookies and analytics tools (such as Google Analytics) to understand website traffic, monitor performance, and improve user experience. You can manage or disable cookies through your browser settings, though certain website features may not function optimally if cookies are disabled.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational enhancements, technological updates, or legal changes. The revised policy will be posted on this page with an updated "Last Updated" date. Continued use of our website or services following any modification constitutes your acceptance of the updated policy.
18. Grievance Redressal and Contact Information
In accordance with applicable laws, if you have any questions, concerns, requests, or grievances regarding this Privacy Policy or the handling of your personal data, please contact our designated Grievance Officer:
• Company Name: Navkar Media Private Limited (Brand: Laffaazee)
• Grievance Officer: Legal & Compliance Desk
• Email: team@laffaazee.com•Registered
• Address : Navkar Media Private Limited. B- 363, Sector 1, Rohini, Delhi- 110085.
19. Governing Law and Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.